Website privacy & cookies

Updated 10 November 2026. This notice covers use of this website and initial enquiries. Services provided under a separate engagement or booking may require additional privacy information.

Who is responsible

Professional Experts Ltd is responsible for the website enquiries described here. Write to 85 Great Portland Street, London, W1W 7LT. Contact info@professionalexperts.co.uk about your information.

Information and purposes

The enquiry tool prepares an email draft in your browser from your name, email, company, selected service and message. It does not submit the enquiry automatically. We receive it when you send the email. Accounting, tax, insolvency and other engagements require their own engagement information and privacy arrangements. Do not put bank details, tax references, identity documents or confidential employee records in an initial enquiry.

The hosting service processes technical information such as IP address, requested pages and security logs to deliver and protect the website. A link to another website, email service, social network or map takes you to that provider’s service, with its own privacy arrangements.

Our lawful bases

We use information necessary to take steps you request before a contract or to perform an agreed service. Managing general correspondence, preventing misuse and protecting our systems rely on legitimate interests in running a secure and responsive service, balanced against your rights. Relevant statutory records are kept to meet legal obligations. Optional analytics relies on your consent. We do not treat acceptance of a privacy notice as consent to unrelated marketing. Where separate consent is required for a particular use, it must be requested for that purpose.

Cookies and browser storage

Google Analytics is optional and stays off until you accept analytics. Use Cookie settings to accept, reject or withdraw your choice without losing access to the service. With consent, Google receives technical and page-use information and uses _ga cookies to distinguish visits. Our new consent control stores your choice in browser storage for up to 180 days and limits analytics cookie duration to six months. Existing site-specific controls describe their own duration. Cookie expiry is separate from Google’s account-level retention settings. Advertising personalisation is disabled by the consent controls; rejecting analytics does not block enquiries.

Google privacy information and Google cookie information explain its processing. Form contents and contact details must not be included in analytics events.

Who receives information

Information is available to the business staff who handle the request and the hosting, email and IT service providers needed to operate the website and correspondence. Hostinger provides website hosting. If you accept analytics, Google processes the associated usage information. Information may be disclosed where required by law or necessary for legal claims. A supplier should receive only what is needed for the requested service. Marketing communications require an applicable legal basis and a way to unsubscribe.

International processing

These services are intended for UK customers. Hosting, email, map, payment or analytics providers may process data outside the UK; website accessibility from abroad does not by itself determine where records are stored. Restricted transfers require an applicable UK adequacy regulation or appropriate safeguards, such as approved contractual protections. Contact us for the providers, destinations and safeguards relevant to your information. Provider arrangements must be checked for the service used.

How long information is kept

There is no single retention period for all information. Retention is determined by the purpose of the enquiry, whether it is still active, whether it results in a customer relationship, applicable accounting or regulatory duties and any unresolved complaint or legal claim. Information should be deleted or anonymised once those purposes no longer require it. Hosting logs, security records, backups, correspondence and optional analytics have separate retention settings. Cookie expiry does not automatically delete server records. Contact us to ask about the retention applicable to your record.

Your rights

Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your information. You can object to processing based on legitimate interests, and you can object to direct marketing at any time. You can withdraw consent at any time, including through Cookie settings for optional analytics; withdrawal does not affect processing that was lawful beforehand. Rights have legal exceptions.

Email info@professionalexperts.co.uk with your request and enough detail to locate the record. We may need to verify your identity before disclosure. The normal response period is one month, subject to lawful extensions. Please do not send identity documents unless requested through an appropriate channel.

Questions and complaints

You can contact us about concerns and you have the right to complain to the Information Commissioner’s Office, telephone 0303 123 1113. You do not need to contact us first to exercise that right.

Information you choose to provide

Required contact or service details are needed to handle the relevant request; if you do not provide them, we may be unable to respond or arrange the service. Optional fields can be left blank. Do not submit unnecessary sensitive information about yourself or anyone else. This notice does not authorise new uses of information. We update it when the website’s processing changes.